What to put in your email
- Your order reference, which starts with ord_ (it is in your confirmation and on the thank-you page)
- The username or post link the order was for
- What you expected and what you see now, with a screenshot if it helps
With those three things we can usually sort a question in one reply.
Topping up or paying back
For a refill within 30 days of delivery, just say “refill please” with your reference. For anything that could not be delivered, we refund that part to the card or wallet you paid with. The full rules are on the refunds and refills page.
Unsure which size? Ask us
Not sure which size fits? Tell us roughly how many followers you have and what the account is for, and we will suggest a size, including “none” if we think a pack will not help. Many answers are already in the guides.
Things we cannot help with
We cannot recover hacked accounts, appeal Instagram or TikTok decisions, or access any account for you. We also never ask for passwords; if someone claiming to be us does, it is not us.